Thank you for visiting our page! 💎

✔ Only orders and shipments within Japan will be accepted. Thank you for your understanding.

✔ We accept payments via our website by credit card or bank transfer.

✔ At ARSNOVA Ginza, we recommend sending gemstones and jewelry by Registered Mail.

All shipments sent by Registered Mail are fully insured. We charge a shipping and handling fee of ¥2,310 (tax included), which covers only the actual cost of shipping and insurance and does not include any profit for our store.

Please note that, under Yamato Transport's terms and conditions, gemstones and jewelry may not be covered by compensation in the event of loss or damage. Therefore, we generally recommend shipping by Registered Mail.

If you wish to use Yamato Transport, please do not complete your purchase through this website. Instead, kindly contact ARSNOVA Ginza directly by telephone or e-mail in advance.

Telephone: +81-3-3545-6882

E-mail: [email protected]

By paying an additional insurance fee, Registered Mail allows us to insure the full value of your purchase, up to a maximum of ¥5,000,000.

Please also note that, when shipping by Registered Mail, we are unable to accept requests for a specific delivery date or time.

✔ All items are non-returnable and non-exchangeable.